Transparency & Trust
Last updated: October 2026
Effective Date
October 2026
Applies To
Customers, members and sellers
Data Steward
Quirae Privacy Office
Contact
privacy [at] quirae [dot] comIntroduction
At Quirae, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.
Information We Collect
Personal Information
We collect personal information that you provide to us, including:
- Name, email address, and contact information
- Billing and shipping addresses
- Payment information
- Profile information and preferences
- Communication history with our support team
Rewards Program Information
For members participating in our rewards program, we also collect:
- Referral activity used to credit rewards
- Rewards and store-credit balances
Automatically Collected Information
We automatically collect certain information when you use our platform:
- IP address and location data
- Browser type and version
- Device information
- Usage patterns and preferences
- Cookies and tracking technologies
How We Use Your Information
We use the collected information for the following purposes:
- Process orders and payments
- Provide customer support
- Credit rewards and member benefits
- Maintain your account and profile
- Send important updates and notifications
- Improve our products and services
- Comply with legal obligations
- Prevent fraud and ensure security
Information Sharing and Disclosure
Within Our Community
If you joined through a member's invitation, that member may see limited, non-sensitive activity needed to credit their rewards (never your payment details).
Service Providers
We share information with trusted third-party service providers who assist us in operating our platform, including payment processors, shipping companies, IT and hosting providers, Meta (for conversations on our Facebook Page) and Google (for the AI assistant described below). We do not sell your personal information.
Legal Requirements
We may disclose information when required by law, court order, or government regulation, or to protect our rights and safety.
Facebook Messenger and Our AI Assistant
When you message the Quirae Facebook Page, an automated AI assistant answers on our behalf. It answers questions about selling on Quirae, works out our fees for you, and can file a seller application for you. A Quirae team member takes over whenever you ask for a person.
What we receive from Meta
- A page-scoped ID that Meta assigns to your conversation with our Page
- The text of the messages you send us, and our replies
- The ad or link that started the conversation, if there was one
We do not request your Facebook profile, photos, friends list or any other Facebook data.
What you may choose to tell us
To apply as a seller, the assistant may ask for your name, phone number or email, city or province, what you sell, where you sell today, and a rough monthly sales range. Sharing these is up to you.
How it is used
- To reply to you and answer your questions about selling on Quirae
- To file and review your seller application
- To let authorized Quirae staff read the conversation when they review applications or take over a chat
- To measure, without identifying you, which of our ads lead to seller applications
AI processing
To write each reply, the assistant sends the conversation text to Google's Gemini API, which processes it as our service provider under Google's API terms. The assistant cannot see anything outside the conversation and our published seller fees.
Retention and deletion
We keep Messenger conversations for as long as we need them to review your application and work with you as a seller. You can ask us to delete them at any time, as explained on our Data Deletion page. Deleting a chat inside Messenger only removes your copy; it does not delete ours. Meta's own handling of Messenger data is covered by Meta's Privacy Policy.
Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes:
- SSL/TLS encryption for data transmission
- Secure data storage and access controls
- Regular security audits and updates
- Employee training on data protection
Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience, analyze usage patterns, and provide personalized content. You can control cookie settings through your browser preferences.
Your Rights and Choices
You have the following rights regarding your personal information:
Access
Request a complete copy of the personal data we hold about you.
Correction
Update inaccurate details or complete missing profile information.
Deletion
Ask us to remove personal data when it is no longer required. See our Data Deletion page.
Portability
Receive your data in a structured, machine-readable format.
Objection
Object to marketing or certain processing activities.
Restriction
Request temporary limits on how your information is processed.
Data Retention
We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Business records are typically retained for 7 years as required by tax and regulatory requirements.
International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data during such transfers.
Children's Privacy
Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children under 18. If we become aware that we have collected such information, we will delete it immediately.
Third-Party Links
Our platform may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on our platform and updating the "Last updated" date.
Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us:
Phone
+63 (969) 572-4722 (Fely)
Address
San Luis, Batangas, Philippines
Data Protection Officer
For data protection inquiries, you can contact our Data Protection Officer at dpo [at] quirae [dot] com.