Last updated: January 2026
Check Eligibility
Ensure the product is within the 7-day window and in original, unopened condition.
Contact Support
Email our support team with your order number and reason for return.support [at] quirae [dot] com
Ship Back
Once approved, follow the shipping instructions provided by our support team.
Return Conditions
To be eligible for a return, your item must meet the following criteria:
- Items must be returned within 7 days of receipt.
- The item must be unopened, unused, and in the same condition that you received it.
- It must be in the original packaging.
- Consumable products (supplements, skincare) must have the safety seal intact.
Refunds
Returns go back to the seller who shipped your item. Once the seller has received and checked it, we will email you to confirm, and let you know whether your refund is approved.
If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days.
Shipping Costs
You are responsible for the cost of shipping your item back, and the original shipping fee is non-refundable. If your item arrived damaged, defective or not as described, contact us before sending it back so we can resolve it with the seller.
Questions about your return? Reach out to our customer success team at support [at] quirae [dot] com
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